SHIPPING POLICY
A LEGAL DISCLAIMER
Thank you for shopping at Heart of the Mountain. This Shipping Policy outlines our shipping practices, including information on shipping rates, delivery times, and the regions we serve.
SHIPPING RATES
Shipping rates are calculated based on the size, weight, and destination of the items in your order. The shipping cost will be displayed at checkout before you confirm your purchase. We use a calculated shipping method to provide accurate rates based on the specifics of your order.
SHIPPING DESTINATIONS
We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.
ORDER PROCESSING TIME
Orders are typically processed within 4 business days after payment confirmation. Custom items require additional processing time, and customers will be notified accordingly. Custom orders can take 3-6 weeks longer for fulfillment.
ESTIMATED DELIVERY TIMES
The estimated delivery time is calculated based on the shipping method selected at checkout and the destination of the package. Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
TRACKING INFORMATION
CUSTOM AND HEAVY ITEMS
Custom items and products with significant weight may have longer processing times and higher shipping costs. Please refer to the product description or contact our customer support team for specific information about custom or heavy items.
SHIPPING CARRIER
We use reputable shipping carriers to ensure the safe and timely delivery of your orders. The carrier used will depend on the size, weight, and destination of your package.
SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions due to their size, weight, or nature. Any restrictions will be clearly communicated on the product page.
SHIPPING ADDRESS
It is the responsibility of the customer to provide an accurate and complete shipping address. Heart of the Mountain is not liable for any delays or additional charges caused by incorrect or incomplete addresses.
If you have any questions or concerns regarding our Shipping Policy, please contact us at laura@heartofthemountain.rocks.